Yale Duo Mobile App: Enhancing Security with Multi-Factor Authentication

As a Yale University community member, you may have heard about the importance of multi-factor authentication (MFA) in securing your online accounts. One of the most effective ways to achieve MFA is by using the Duo Mobile application and push notification feature. This technology provides an additional layer of security, making it much more difficult for unauthorized users to access your account.

The Duo Mobile app allows you to receive one-time passcodes via voice call, push notification, or one-time passcode, which you can use to verify your identity when accessing Yale resources. When setting up MFA, you will need to register a device that will be used to verify your identity. Please refer to the full MFA guide for step-by-step instructions on enrolling your first device.

Yale University uses Duo MFA as its primary method of verifying identity, utilizing a second factor such as a mobile device, landline, or hardware token in addition to your password. This adds an extra layer of security to prevent unauthorized access and ensures that only you can log in to your account.

For assistance with Duo or any other IT-related issues, please contact the Yale ITS Help Desk at 203-432-9000, email 'helpdesk@yale.edu'(mailto:helpdesk@yale.edu), or submit a ticket through the ITS Helpdesk portal. You can also find more information about changing your preferred first name and email alias on the ITS website.

For those using iOS devices such as iPhones and iPads, you can download the Outlook app for free from the App Store. Android users can also download the Outlook app from the Google Play Store. For select users of EliApps (Google accounts), access your EliApps email account through the EliApps portal. Our recommendation is to install and use Outlook for Office 365 on either MacOS or Windows operating systems, which can be obtained by following the instructions provided on the ITS website.

As a Yale community member, you are provided with an Office365 (Outlook) email account. Access your Office365/Outlook webmail using your Yale email address and NetID password. Only the Yale ITS Helpdesk can assist with NetID activation, pins, and passwords.

Your NetID identifies you as a member of the Yale University community and is required for logging into certain sites that require authentication. The ITS Help Desk is available to provide assistance with any IT-related issues or concerns you may have.

By using the Duo Mobile app and implementing MFA, you can significantly enhance the security of your online accounts and protect yourself from potential threats. If you have any questions or need further guidance on setting up MFA or utilizing the Duo Mobile app, please do not hesitate to reach out to the Yale ITS Help Desk for assistance.

Yale duo mobile app